How to Open / Close a Utility Account

How to Open an Account

To open a new utility account, a New Service Application must be completed by the resident of the property. You can download and print the New Service Application from the link below or visit the Finance Department at 303 N. Mason Street. Submit the completed application, 2 forms of identification (copy of driver's license or other photo ID and one additional form of ID), the appropriate service fee ($75.00 non-refundable), and a signed lease agreement (if renting or leasing) to the Finance Department. This may be done by e-mail or fax and calling in a card number for the service fee. After reviewing the information, you will be given a date and time for new connection. It is possible that there will need to be an inspection of the property done by our Code Enforcement Officer so please allow 1 business day for your time of connection. We set new connects up Monday through Friday, between 8 am and 3:45 pm. Please make sure you are available at the house at the mutually agreed upon time for your connection. Someone 18 years or older will need to be present and able to get inside the house before we will turn on your utilities.

Download New Service Application

Download Customer Service Agreement

How to Close an Account

Utility accounts can be closed by visiting the Finance Department at 303 N. Mason Street or by calling 940-872-1114 extension 120, and notifying us when you want to discontinue service. Your final bill will be mailed to the forwarding address provided so please have that available when you call.