On the left hand side of all bills shows the disconnect, billing and due dates. Utility customers have 18 days to pay their bill from the billing date, after which a 10% penalty will be assessed. The disconnect date is approximately 8 days after the due date.
Service will be disconnected if the bill is not paid before 2:00 pm on the disconnect date. A reconnect fee will be added to all services disconnected. For services reconnected Monday through Friday between 8 am and 4:00 pm there will be a $50 reconnect fee. All reconnects after those hours will be charged $100. For reconnects after 5 pm Monday through Friday and on weekends please go to the Police Department located at 302 Lindsey St. The dispatcher will notify a Meter Technician after the account has been returned to a current status for re-connection. Again someone 18 years of age or older will need to have access to the interior of the house before services will be reconnected. No service will be reinstated until all charges, including the past due amount, are paid.
In Case of Financial Emergencies
Effective January 1, 2014, extensions on utility bills will be limited to 3 per calendar year. You will be required to sign a payment agreement before the extension is approved. We know that financial emergencies can arise unexpectedly. If this happens, please come by the City Office at 304 Lindsey St. or call 940-872-1114 ext. 25 as soon as possible.